Shipping, Returns & Privacy Policy

 Returns Policy

We strive to produce and put the best products in your hands. If you are not satisfied with your product, you may return new, unopened items within 30 days of purchase accompanied by the purchase receipt and shipping label for a full refund.
 
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Please mail all refunds to:
          Woman To Woman Naturals,
          90 Painters Mill Road
          Suite 201
          Owings Mill, Maryland 21117
 
Shipping
 

Woman To Woman Naturals can ship within the United States, its territories and to Canada. 

When you place an order, Woman To Woman Naturals will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Privacy Policy

Our privacy policy below will explain what information we collect from you through our online services, how that information is used, who has access to the information, and how it is kept secure. This privacy policy only applies to personal information collected and given to us through our website and mobile applications of Woman to Woman Naturals.

 What information do we collect? Typically, we will ask for the following information: first name, last name, email, birthday, home address, phone number, payment card number, purchase and ordering information. Our services may also ask to feature photos or videos of you with our product on our online services. All information given to us will be provided directly from the user.

 How is collected information used?  Instances in which you could provide personal information involves signing up for our email list, making purchases, leaving reviews, and contacting us through our website and mobile applications. All information given to us are used in processing your online orders, creating an account, signing up to receive updates and exclusive offers, and overall improve our customer service by responding to any questions and complaints that could occur. We evaluate and analyze customer activity through services such as Google Analytics to determine how customers interact with our website and how we can use that information to create a better experience for our customers.

 Who has access to customer information?  All collected information is disclosed ONLY to Woman to Woman Naturals. We do not share any information with third parties.

How do we ensure the information is safeguarded?

In order to safeguard all customer information, we use tools and services that are designed to protect any collected information. This includes account authentication, account fraud protection, firewalls, security software, and encryption for given information. The safety of your information is of paramount importance to us.